Returns and Refunds

At Luma Jewellery, we pride ourselves on the expert craftsmanship of our special occasion jewellery. Our mission will always be to provide beautiful, ethical jewellery that can be enjoyed for a lifetime. For this reason, every piece of jewellery we craft undergoes rigorous quality control testing. 

Jewellery Returns

At Luma Jewellery, we value the craftsmanship and dedication involved in making each unique piece of special occasion jewellery. Therefore, we do not offer refunds or returns unless the item is faulty or damaged (please see our Warranty page for more information). Please contact us if you have further queries regarding returns/exchanges. 

Returns Process

Please read our Warranty and Terms of Sale policies before making your purchase to ensure you understand the terms and conditions of your purchase. If you believe your item qualifies for a return or refund due to manufacturing faults, please complete the below process.

How To Return A Faulty or Damaged Order

Contact us via our contact form below and one of our team members will assist you.

Upon discussion with one of our team members, we will arrange the best way to return your item for an assessment by dropping it off at any one of our showrooms or via post. When returning by mail, all returns must include the original packaging and accompanying materials, including the packing slip and all stone certificates. Wrap the jewellery securely in a protective shipping package together with a copy of the invoice and a note with your contact details. Failure to do so may result in you not receiving the full refund amount as we are not held responsible for incorrect packing.

There is a £40GBP two-way postage fee (within UK) or £150 GBP two-way Postage fee (from outside UK) that is required as a postage deposit; If the damage is not covered by warranty, we will send you a repair quote for your approval. If you do not wish to proceed with the repair, your pre-paid deposit will cover the return shipping; If the issue is found to be a manufacturing defect, your postage deposit will be refunded in full, and the repair will be conducted at no charge.

Please thoroughly read through what is and what is not covered by our Lifetime Warranty, as the postage deposit will not be refunded if the issue is found not to be a manufacturing defect.

We will conduct a free assessment of the jewellery to determine whether the damage is under warranty.

Our returns address is:

Luma Jewellery

1st Floor 41 Greville St, 
Hatton Garden
EC1N APJ
London
UK

Refund Process

Once we receive your order, our jeweller will verify the item's condition and documents. This procedure takes 1 to 5 business days to process and assess upon receipt of the item. A refund will be processed once the item qualifies for a return or refund due to manufacturing faults; you will be refunded to your original payment method.

Luma Jewellery Returns and Refunds Policy

At Luma Jewellery, we are proud of the expert craftsmanship that goes into each piece of our special occasion jewellery. We are committed to providing beautiful, ethical jewellery that can be enjoyed for a lifetime. Every piece undergoes rigorous quality control testing to ensure its exceptional quality.

 

Returns

We value the dedication and skill involved in creating each unique piece of Luma Jewellery. Therefore, we do not offer refunds or returns unless the item is faulty or damaged. Please refer to our Warranty page for more details on covered issues.

Returns Process

For faulty or damaged items:

Contact us: Reach out via our contact form and a team member will assist you.

Return arrangements: We will discuss the best way to return your item for assessment. This may involve dropping it off at one of our showrooms or sending it via post.

Packaging: When returning by mail, include the original packaging, accompanying materials (including the packing slip and all stone certificates), and a copy of your invoice. Wrap the jewellery securely in a protective shipping package and include a note with your contact details. Failure to follow these instructions may affect the refund amount.

Postage deposit: A postage deposit of 20GBP(Within UK)∗∗or∗∗100 GBP (Outside UK) is required to cover return shipping costs.

If the damage is not covered by warranty, you will receive a repair quote for your approval. If you choose not to proceed with the repair, your pre-paid deposit will cover the return shipping.

If the issue is a manufacturing defect, your postage deposit will be fully refunded and the repair will be conducted at no charge.

Assessment: Your jewellery will be assessed to determine if the damage is under warranty. Please thoroughly read our Lifetime Warranty to understand what is and is not covered. If the issue is not a manufacturing defect, the postage deposit will not be refunded.

Return address: Luma Jewellery, 1st Floor, 41 Greville St, EC1N APJ

Refund Process

Once we receive your returned item:

Our jeweller will verify the item's condition and documentation. This process takes 1-7 business days after we have received the item. .

If the item qualifies for a return or refund due to a manufacturing fault, the refund will be processed and issued to your original payment method.

Please note: We encourage you to carefully review our Warranty and Terms of Sale policies before making your purchase to ensure a smooth and transparent process.